Security and account

Plan and billing

The 14-day free trial, the monthly and yearly plans, what happens when the trial ends, and how to cancel.

#The free trial

Every new account starts with a 14-day free trial with everything included. You do not need a card to start. A banner shows how many days are left, and the Plan & billing page (from the banner or Settings) shows the date.

#The plans

There is one plan with every feature, billed two ways. Prices are in Indian rupees (INR), and taxes may apply.

Choose a plan on the Plan & billing page. You pay on the payment service's own secure page, so your card or UPI details never reach GrailVault.

#When the trial ends

If you have not chosen a plan, your vault becomes read-only:

• You can still sign in, see, copy and export everything, and your data stays exactly as it was.
• You cannot add or change items until you choose a plan. The website and the browser extension tell you so when you try.
• Nothing is ever deleted because of a missed or ended payment. Choose a plan any time and everything works again straight away.

The same applies if a paid period runs out and the plan is not renewed.

#Renewing and cancelling

Plans renew automatically until you stop them. To stop renewal, open Plan & billing and choose Stop renewal. You keep full access until the end of the period you already paid for, then the vault becomes read-only as above.

If you delete your account while you have a plan, the plan is cancelled for you at the same time.

#Paying

Payments are handled by Razorpay. GrailVault receives only a confirmation of when you are paid up to. If a payment was taken but your plan does not show as active after a few minutes, return to the Plan & billing page (it refreshes when you come back) and contact us with the payment's reference.